COVID-19 Important Information

In the last few days there have been a lot of changes to the way Cemeteries and Crematoriums operate during the Covid-19 pandemic; when booking a funeral our arrangers will discuss what is in place at your chosen service venue.

For burials the use of the chapel is not permitted so only graveside services allowed and only a limited number of family members. When attending a burial we politely advise that you respect the guidelines on social distancing.

UPDATE: 2nd June 2020

Dear All

Firstly we would like to thank everyone for their co operation and understanding these last 3 months. As the government has been easing measures we would like to update you on changes at Albins.

  • The head office will be re-opening on Saturdays from this Saturday 6th June at the new time of 9am – 12noon. We will not be re opening on Sunday’s.
  • The weekend garden times will be 9am -3pm. When visiting the Albins Memorial Garden we politely ask that you abide by the guidelines on social distancing and always try to keep 2 metres apart from others.
  • During the week we are continuing to operate on an appointment basis and our arranging rooms have been set up to allow for social distancing. However if you are at all uncomfortable visiting one of our branches our dedicated team of arrangers are available to make all the arrangements over the phone with you and by email and our services are all available online.
  • We are continuing to offer viewing at all our branches and only 2 persons at a time will be allowed into the chapel of rest.
  • When in our office we politely ask that you respect the government guidelines on social distancing and refrain from any contact with our staff as they will yourselves.
  • Deaths are still registered over the phone, please advise the registrar of your chosen funeral director and they will forward the green form to them.

The welfare and safety of our staff and the families we serve remain our highest priority, please stay safe.

We thank you once again for your understanding and Co-Operation during these difficult times.

God bless

Registration of the death

Please be advised that the death must still be registered. The procedure is still the same and families need to make an appointment to register (it May take a few days to get an appointment due to a limited service). If families are isolating or unable to leave the house than another family member of friend can register the death, please note at this time funeral directors are not able to register on behalf of the family but this may change in the near future.

Below I have included an updated guide from our national association to all funeral directors, it advises that only immediate family should be allowed to attend the service. For all other family and friends most crematoriums are able to stream the service via a webcast and Albins will arrange this for you.

In keeping with the advice already given by government, along with various faith and no faith groups the DMAG now recommends the following to all funeral directors, cremation and burial authorities.

The primary purpose of this advice is to reduce the number of individuals attending funerals in order to protect the bereaved, funeral directors, cremation and burial staff from becoming infected.

Service Attendance Advice

In the ongoing delivery of services to bereaved people, Burial and Cremation Authorities adopt a risk-based approach taking into account government advice, vulnerable groups and the importance of protecting the key workers outlined in recent government advice.

In considering reducing the transmission of the Coronavirus through gatherings at funeral services in chapels they must consider limiting attendees to members of the immediate family who are not in any of the high-risk categories and are not self-isolating.

The immediate family being:

  • Spouse/Partner
  • Parents/carers
  • Brothers/Sisters
  • Children (and partners)

Limiting attendees must be done sensitively and taking into account individual circumstances. For example, if the deceased had few, if any immediate, relatives but close a friend wished to attend the service, that would be reasonable or in the case of the death of a grandparent, attendance by the grandchildren would be appropriate.

Arranging a funeral

When arranging a funeral with Albins please advise us as soon as you can if the deceased was infected with the Corona Virus so our staff can take the necessary precautions when handling the body for their safety.

In line with the Government’s announcement this week we advise that most arrangements should be made over the phone with our arrangers. Visits should be kept to a minimum for your safety and to hand over paperwork and clothing and sign paperwork. our brochure and services available are all available on our website.

Viewings are fine but in keeping with the government guidelines we will only permit a maximum of 2 people at a time in the chapel of rest.

Albins are still providing limousines but are only permitting 4 persons to travel allowing for social distancing and no persons in the front. Due to this restriction we have reduced the cost of our limousines.

We will arrange an officiant to take the service and they will contact you to plan the service over the phone and by email.

Whilst these procedures are not ideal and take away some of the personalisation of arranging a funeral we feel the precautions are absolutely necessary for the safety of our dedicated staff and the families we are looking after. It is our mission to ensure each funeral is conducted with the same level of care and professionalism whilst working within these limitations and our intention is always to give families the best service we can whilst keeping everyone safe.

We sincerely thank you for your co-operation and understanding at this difficult time.

Please follow the guidance set out by the government and stay safe.

Simon Albin Dyer
Joint Managing Director